Zoosk desired an abundant and you will practical let desk app that may feel adopted easily. Zendesk Service provided the ideal blend of electricity and convenience.

Zoosk ‘s the world’s prominent personal relationship people, which have registered fifty million american singles of 60 regions because the their founding for the 2007.

Profiles can access Zoosk’s internet dating feel on the organizations web site, social networking applications, cellular qualities, and you will downloadable pc software. The service is available in more than 20 dialects.

Zoosk tends to make matchmaking fun and simple, and the company wants its help feel to-be a comparable method. Whenever professionals features questions regarding battery charging, memberships, or webpages enjoys, the business is designed to respond as quickly as possible that have amicable, accurate assistance. But until recently, Zoosk made use of open source ticketing and you may email address solutions

“We had been a regular business, using hacked-together 100 % free equipment to support our very own people,” said Eric Hallquist, Elder Manager away from Associate Surgery. “As we expanded for the grace and you can difficulty, i requisite deeper understanding of consumer demands in order that we are able to top focus on our service items.”

Zoosk need an online support provider who does provide rich abilities, yet might possibly be accompanied easily and quickly.